Shipping policy
Shipping Policy
Thank you for shopping with [Your Store Name]. Please review our shipping policy below.
Lead Time
All orders have an estimated lead time of 4–6 business days.
This lead time includes -
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Order processing
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Handling
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Shipping to your delivery address
Lead times are estimates and may vary due to carrier delays, high order volume, holidays, or unforeseen circumstances.
Order Processing
Orders are processed within 2–4 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. we ship using the courier guy or fastway couriers
Any free shipping promotions will be clearly stated on the website.
Order Tracking
Tracking details will be sent once your order ships.
Please allow 24–48 hours for tracking updates to appear.
Incorrect Address
Customers are responsible for providing an accurate shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
If this happens, please contact the carrier directly. We’re happy to assist where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
International Orders
International shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us at:
theraestore1@gmail.com