Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from The Rae Store (“we”, “us”, or “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have given us consent to allow any minor dependents to use this site.

Products & Services

We make every effort to display our products accurately. However, we do not guarantee that product descriptions, images, or colors are completely accurate due to screen differences or manufacturing variations.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

Pricing & Payments

All prices are listed in ZAR unless otherwise stated.

We reserve the right to change prices at any time without prior notice.
Payment must be received in full before an order is processed and shipped.

We accept payments through secure third-party payment providers (such as Shopify Payments, Stripe, or PayPal). We do not store your payment information.

Orders & Acceptance

We reserve the right to:

  • Refuse or cancel any order

  • Limit or prohibit orders that appear to be placed by resellers, distributors, or bots

  • Cancel orders due to errors in pricing, inventory, or product information

If your order is canceled after payment, you will receive a full refund.

Shipping & Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Once an order has been shipped, responsibility for delivery passes to the customer.

Returns & Refunds

Our Return & Refund Policy outlines the conditions under which returns and refunds are accepted. By placing an order, you agree to that policy.

Due to hygiene and safety reasons, certain items — including beauty products and electronic facial devices — may be non-returnable once opened or used.

Electronic Facial Devices – Disclaimer

Electronic facial devices are intended for cosmetic and personal care use only.

We do not guarantee specific results. Individual outcomes may vary depending on skin type, usage, and consistency.

Customers are responsible for:

  • Reading all instructions and warnings before use

  • Using products only as directed

We are not liable for misuse, improper handling, or failure to follow instructions.

Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have sensitive skin, a medical condition, or are unsure about product use, please consult a qualified healthcare professional before use.

Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of The Rae Store and may not be used, copied, or reproduced without our written permission.

User Conduct

You agree not to use this website for any unlawful or prohibited purpose, including:

  • Submitting false or misleading information

  • Violating intellectual property rights

  • Transmitting malware or harmful code

  • Attempting to interfere with the site’s security or functionality

Limitation of Liability

To the fullest extent permitted by law, The Rae Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product in question.

Indemnification

You agree to indemnify and hold harmless The Rae Store, its owners, employees, and affiliates from any claims arising from your breach of these Terms or misuse of our products.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of South Africa, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

theraestore1@gmail.com